Shipping Policy

Delivery Time

Our commitment to delivering high-quality products drives us to handle every order with great care. Currently, we aim to deliver your order within an average delivery time of 6 to 12 business days. Please note that these delivery times are estimates and may vary depending on your location and current conditions.

Delays Due to Unforeseen Congestions

We would like to emphasize that delivery times may vary due to unforeseen delays that can arise unexpectedly. While we always strive to deliver your order as quickly as possible, there may be periods when demand for our products increases significantly, which can lead to delays. We ask for your understanding in such situations and assure you that we will do everything we can to minimize any delays.

Shipping Service

We use DHL, a reputable international shipping company, to deliver your order in a secure and reliable manner. With DHL, you are guaranteed excellent service and real-time tracking information so you can monitor the progress of your shipment.

Additional Services

To enhance your shopping experience, we also offer:

● Free Shipping

● Insured Shipping

Insured Shipping: If you need your order with priority and insurance, we offer insured shipping for an additional fee.

Customer Service: Our dedicated customer service team is always available to answer your questions and resolve any issues.

We appreciate your trust in us and strive to provide you with the best possible service. If you have further questions about our shipping policy, feel free to contact us via email at support@rozena-london.com. Thank you for choosing Rozena London for your shopping!