Return Policy

You have the right to cancel your order within 14 days of receiving it without providing any reason. After cancellation, you have an additional 14 days to return the product. You will then be credited the full order amount, including shipping costs. The only costs you are responsible for are the return shipping costs from your home to our warehouse in China.

If you exercise your right of withdrawal, the product must be returned to us with all accompanying accessories and – if reasonably possible – in its original condition and packaging. To exercise this right, you can contact us via support@rozena-london.com. We will refund the total order amount within 14 days of registering your return, provided the product has been received in good condition.